In DIY and How To/ Photography

How to upload photos correctly

Hi guys,

Everyday we get questions about uploading photos – how to do it, why it takes time, why don’t certain photos upload etc etc… so we thought it was a good idea to give you a step by step guide of :

How to upload photos correctly

On our website you can upload as many photos as you like and be sure you’ll get a great quality print if they are in this format:

JPG or GIF files

Size Less than 5MB

Resolution Minimum of 300 DPI

Upload from Instagram or Desktop


Just in case you’re unsure about what resolution, dpi or MB mean then here’s a brief explanation:

JPG or GIF files

JPG and GIF are a commonly used method of lossy compression for digital images, particularly for those images produced by digital photography.

You can see the ‘extension’ on the end of the image name, like in the photo below:

 JPEG files title photo extension

You can learn how to convert your images into JPGs using Photoshop here

Size should be less than 5MB (or 5120kb!)

It’s easy to check the size of your photos – simply right click and select Properties, with MAC hold down CMD with the letter I.

An Instagram photo usually has around 50-100 KB. Don’t panic – you need about 1000KB to make up just 1 MB so you are well under the limit!

1 MB (megabyte) =1024 KB

5 MB (megabyte) = 5120 KB

So really you just have to check that your image is not smaller than 5120 KB

Resolution Minimum of 300 dpi

Some definitions first:

Resolution: is the number of pixels that compose an image.

Pixels: are the smallest controllable elements of a picture represented on the screen.

PPI: means Pixel Per Inch and tells the number of pixels per inch

DPI: means Dots Per Inch and tells the number of printed points (dots) per inch

Resolution can be described as ‘image quality” the higher the resolution the better the details of an image will be defined.

As you increase the number of pixels per inch of an image, the better the resolution is, because there is more information in the same space. So, the image becomes clearer, more defined and detailed.

DPI is the unit that we use in the printing business to set up the quality of the printing images; the more dots the better the quality.

For a good quality printing we recommend a minimum of 300 DPI resolution images.

Upload photos from Instagram

Instagram images are set at a standard 640 x 640 PPI and a 75 DPI resolution, but sometimes the quality of the image may vary according to the print size you choose (because the pixels get more spread out with larger print sizes which can create a blurry effect).

Instagram images are automatically low resolution because it makes it faster to upload images to the app. However high-resolution versions of your Instagram photos are saved to your phone after you upload the photo to Instagram. You have to turn on the ‘Save Original Photos’ setting in your Account Settings to make sure filtered photos save to your phone. The maximum resolution on both Android and iOS is 2048×2048.

We recommend you to use those high-resolution versions when you choose big sizes like Standard Snaps or Super Snaps.

Upload Photos from Desktop

How to check the DPI of your photos:

It’s easy to check the size of your photos – simply right click and select Properties, with MAC hold down CMD with the letter I.

How to check the number of DPI of an imageHow to check the number of DPI of an image

If the DPI of the image is not correct, like in this case, you can change it manually.

  1. Select the “Image > Resize” menu option
  2. In the image size dialog window, deselect the “Resample Image” checkbox (make sure there is no checkmark in that box).
  3. In the “Resolution” box type in 300
  4. Click the “OK” button
  5. Your image DPI has now been set to 300 DPI
  6. Save this photo with a new name – we suggest adding a -300dpi extension to identify this new DPI image.

Screen Shot 2014-12-16 at 14.09.28 Screen Shot 2014-12-16 at 14.09.57

Now your photo is ready to be uploaded and printed onto a beautiful Canvas, Super Snap, little Mini snaps or any of our products!

Screen Shot 2014-12-16 at 14.04.57 Screen Shot 2014-12-16 at 14.05.09

We hope this article helps and if you have any questions you can write to us as usual at

Happy Snapping!

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